Strengthening IT Services Across Campus with a new Information Technology Service Management Tool

By implementing an updated ITSM solution, we aim to enhance the experience for both students and staff when dealing with essential information technology requirements on campus. This updated system will offer improved incident management and problem resolution capabilities, ensuring smoother operations and quicker resolutions for issues. This enhancement not only adds value to the experience of students and staff but also fosters innovation across critical IT functions that facilitate learning and innovation within the campus environment.

UNM 2040 Goal #5

ONE UNIVERSITY:

  • Expand research and educational collaborations across the entire UNM system.
  • Ensure the breadth of the University is accessible to all learners through easy cross-campus enrollments, integrated academic programs, and partnerships throughout the University.
  • Identify gaps and prioritize areas for streamlining, integrating, and improving our administrative systems and processes, in order to provide coordinated, efficient, and high-quality services.
  • Develop qualitative and quantitative methods and processes to track progress for each UNM 2040 goal.
  • Celebrate achievements that exemplify the 2040 Vision.
  • Remain responsive to changes in New Mexico and the world and evolve our vision and goals accordingly.

Project Overview

Key Benefits:

  1. Simplify Service Delivery: Introducing an upgraded ITSM solution will streamline the delivery of essential IT services on campus, benefiting UNM students, faculty, staff, and community. Through the implementation of an updated system and improved service catalog, we aim to simplify service delivery processes and enhance overall efficiency.
  2. Strengthen the Technology Foundation: Through the modernization of a pivotal technology portal/platform for UNM IT services, we will support efficient and effective service offerings and communication channels. This foundational technology will be equipped to adapt to our expanding requirements, providing both scalability and flexibility. 

Office Hours

Please be on the lookout for office hours near you where we will share more information on this important project. To read others’ questions and submit questions you have, please visit our FAQ page.